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stengineer
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Joined: 09 Mar 2004
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Location: Fayetteville, AR

Post subject: Outlook Web Access and User Access
Posted: Tue Mar 09, 2004 5:05 pm
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I am having a problem accessing the OWA when using some usernames.

I suspect it is probably a permissions, or member of problem but don't know.

I have a SBS 2003 setup with a couple dozen users. Some of my users are able to access their email from the OWA but others are not.
I have compared their user accounts and they appear to be equal (between one who can access and one who cannot).

Can you guys help?
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jsprague
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Joined: 18 Sep 2001
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Post subject:
Posted: Wed Mar 10, 2004 3:51 am
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What happens to those who cannot connect? Are they repeatedly asked to login? Error messages? Event Viewer events?
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stengineer
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Post subject:
Posted: Wed Mar 10, 2004 10:38 am
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The errors return the usual error msg:

You could not be logged on to Outlook Web Access. Ensure that your user name and password are correct, and then try again.

then it asks me to login again...
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jsprague
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Post subject:
Posted: Wed Mar 10, 2004 10:47 am
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Event Viewer???
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Foxynox
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Joined: 15 Dec 2002
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Location: Oxford - UK

Post subject:
Posted: Wed Mar 10, 2004 10:53 am
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Try entering the usename in this format;

%domainname%/%username for example

MCmcse/foxynox
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Foxynox
MCSA:Messaging, MCSE 2000, 2003
MVP: Windows Server (Setup/Deployment) 2004, 2005, 2006
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bigjohn8210
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Joined: 16 Apr 2003
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Location: London

Post subject: Question
Posted: Wed Mar 10, 2004 11:53 am
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Are you using HTTPS of just HTTP

If your using HTTPS just go to your IIS and go to the properties for the website and tick allow passwords in clear text and windows auth and then apply.

The site won't be unsecure because of ssl
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stengineer
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Post subject:
Posted: Wed Mar 10, 2004 4:21 pm
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1. The page is being served with https...

2. Tried the domain/username but that would let me in either

3. The event logs don't show anything regarding the loging in through OWA
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Foxynox
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Location: Oxford - UK

Post subject:
Posted: Thu Mar 11, 2004 4:20 am
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Go into the Exchange folder on your IIS on the exchange server. The area you need to check is on the Directory security tab of the propetties, and the section under secure communications. This is where all the SSL and Https settings are governed.
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Prime60minister
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Joined: 16 Sep 2002
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Location: Montreal, Quebec

Post subject:
Posted: Thu Mar 11, 2004 12:12 pm
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Help others: Review your books and training products here

Since sbs gives the proper permissions by groups to your users, make sure they are in the mobile users group.

Also, make sure these users are using a correct version of Internet explorer.

You need at least version 5 and M$ recommends using version 6 with the latest service packs.
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mick
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Joined: 27 Apr 2004
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Post subject:
Posted: Tue Apr 27, 2004 2:43 am
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I have exactly the same problem and have yet to solve it. About a dozen users, all but one can login. The user was able to login a few days ago, but not now, no apparent differences between those that can and those that can't.

It seems that if I create a new user that they are able to login, also.

Any other tips would be much appreciated.
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stengineer
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Joined: 09 Mar 2004
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Post subject: Found the Fix
Posted: Tue Apr 27, 2004 9:01 am
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Hey guys...
Sorry i haven't replyed for a while... but i found the solution.
I don't know if it will work for everyone... but on my server i had a dozen or so domain names setup within exchange... for my various hosting accounts... but only one main one.. the one belonging to the domain which all my servers belong to.
I had to add an email account for every user in that domain name and the one i really wanted them in. I also had to set them as that email address as the primary account.
Then I had to go to:
Domain->Recipients->Recipient Update Services
Right Clicked on both items in that list and "Update Now" and "Rebuild"
then i tested their login and it worked like a charm...
after logging in i was able to set the email address i really wanted as their primary.

I'm sure there is an easier way of doing this.. and probably a good explaination as to why this solution works... so if anybody knows it... please post it.

Hope this helps everybody.
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Prime60minister
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Location: Montreal, Quebec

Post subject:
Posted: Tue Apr 27, 2004 2:32 pm
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You should've told us before that you had multiple domains!

Anyways, glad to see you fixed the issue.
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stengineer
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Post subject:
Posted: Tue Apr 27, 2004 2:39 pm
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Sorry about that.. i'm kinda new to describing my problems... i usually work and work and work till an answer presents itself... but this one i did that and fell flat.

Thanks for all of your help guys...
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mick
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Post subject:
Posted: Tue Apr 27, 2004 7:59 pm
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I too have solved my problem! Same old issue, the one user that couldn't access OWA didn't have an email address matching the one in the exchange virtual server. Undocumented bug I say, took me goddamn ages to find the solution.
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Prime60minister
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Post subject:
Posted: Wed Apr 28, 2004 6:05 am
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This is not a bug, it's owa's default behavior...

Exchange cannot accept connections for domains it's not responsible for!
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